Refund policy

At Trendzeo, we want your shopping experience to feel straightforward from start to finish. If something is not quite right, you can request a return within 30 days of receiving your order.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be:

Unworn and unused
In the same condition in which it was received
With all original tags attached
In its original packaging
Accompanied by proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To start a return, please contact our Customer Care team at info@trendzeo.com.

Please include:

Your order number
The item or items you wish to return
The reason for the return
Relevant photographs where applicable, particularly for damaged, defective or incorrect items

Once your return request has been reviewed and accepted, we will provide you with the return instructions and the address to which your parcel should be sent.

Please do not return an item before contacting us. Returns sent without prior approval may not be accepted.

Return Shipping

Unless the item is faulty, damaged or incorrect, return postage costs are the responsibility of the customer.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.

Original delivery charges, where applicable, are non-refundable unless required otherwise by law or the return is due to an error on our part.

Order Cancellations

If you wish to cancel your order, please contact us at info@trendzeo.com within 24 hours of placing it.

We will do our best to accommodate your request. However, once an order has entered the fulfilment or shipping process, cancellation may no longer be possible.

If the order has already been dispatched, you may request a return after receiving it in accordance with our 30-day return policy.

Refunds

Once your return has been received, it will be inspected and we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 7-10 working days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after this period, please contact us at info@trendzeo.com.