Frequently asked questions
What is your return policy?
You can request a return within 30 days of receiving your order. Items must meet the conditions outlined in our Return Policy to be eligible for a return.
How do I request a return?
Please contact our Customer Care team at info@trendzeo.com within 30 days of receiving your order. Include your order number and the reason for your return so we can provide the next steps.
Can I cancel my order?
You can request an order cancellation within 24 hours of placing your order. Please contact us as soon as possible at info@trendzeo.com. Once an order has entered the fulfilment or shipping process, cancellation may no longer be possible.
When will I receive my refund?
Once your return has been received and approved, your refund will be processed. Please allow approximately 7-10 working days for the funds to appear in your original payment method.
How long does delivery take?
We aim for the total delivery time to be no more than 10 days. You will receive tracking information once your order has been dispatched.
How much does delivery cost?
We offer free delivery on all orders, so there are no additional standard delivery charges at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking details. You can use these details to follow your parcel throughout its journey.
Which payment methods do you accept?
We accept a range of secure payment methods, including Visa, Mastercard, Maestro, Apple Pay, Google Pay and Shop Pay. Available payment options are displayed at checkout.
How can I contact Customer Care?
You can contact us by email at info@trendzeo.com.
Our Customer Care hours are:
Monday - Friday: 09:00 - 18:00 GMT
Saturday - Sunday: 11:00 - 16:00 GMT
We aim to respond to all enquiries within 24 hours.
What should I include when contacting Customer Care?
If your enquiry relates to an existing order, please include your order number along with a clear description of your question or issue. Providing as much relevant information as possible will help our team assist you more efficiently.